Terms & Conditions – CoreLifeLabs
1. Introduction
Welcome to CoreLifeLabs. By booking any diagnostic test, health package, or home sample collection service through our website, WhatsApp, phone call, or partner platforms, you agree to the following Terms & Conditions.
2. Services
CoreLifeLabs acts as a diagnostic service provider and/or aggregator for pathology and health check-up services through associated NABL-certified and partner laboratories.
Services include:
Blood tests
Health packages
Home sample collection
Online report delivery
Third-party diagnostic coordination
3. Booking & Payments
All bookings are subject to availability.
Prices may change without prior notice.
Full or partial payment may be required before sample collection.
Payments made online are processed through secure payment gateways.
4. Sample Collection
Customers must provide accurate address and contact details.
Sample collection timing may vary due to traffic, weather, or operational reasons.
Fasting requirements must be followed where applicable.
5. Reports
Reports are generally shared digitally via WhatsApp, email, or website download.
Report delivery timelines are approximate and may vary depending on the test type.
Critical values may be communicated immediately to the customer.
6. Customer Responsibility
Customers are responsible for:
Providing correct patient details
Following pre-test instructions
Consulting a qualified doctor for medical advice and interpretation of reports
CoreLifeLabs does not provide medical treatment or emergency healthcare services.
7. Cancellation Policy
Bookings may be cancelled before sample collection.
Cancellation requests after sample collection may not be accepted.
Refund eligibility will be determined as per the Refund Policy.
8. Limitation of Liability
CoreLifeLabs shall not be liable for:
Delays caused by third-party laboratories
Incorrect information provided by customers
Technical issues beyond reasonable control
Medical decisions taken based on reports without doctor consultation
9. Privacy Policy
Customer information and reports are kept confidential and used only for service-related purposes in accordance with applicable laws.
10. Changes to Terms
CoreLifeLabs reserves the right to modify these Terms & Conditions at any time without prior notice.
Refund Policy – CoreLifeLabs Support
1. Refund Eligibility
Refunds may be issued in the following cases:
Duplicate payment
Test unavailable after payment
Cancellation before sample collection
Failed sample collection from our side
2. Non-Refundable Situations
Refunds will not be applicable if:
Sample has already been collected
Test processing has started
Incorrect information was provided by the customer
Delay occurred due to unavoidable operational reasons
3. Partial Refunds
Certain packages or outsourced tests may be partially refundable after deduction of processing or partner lab charges.
4. Refund Timeline
Approved refunds are generally processed within 5–10 business days to the original payment method.
5. Contact for Refunds
For refund or cancellation requests, customers may contact:
CoreLifeLabsB
Bhupinder Singh
📞 +91 8875508823
📧 support@corelifelabs.com
6. Payment Gateway Disputes
Customers are requested to contact CoreLifeLabs before raising disputes or chargebacks through banks or payment gateways for faster resolution.